Support Plans
jQuery Support Contracts: Choose The Level That Works For You
Once you’ve committed to using the jQuery Library and have chosen appendTo to provide support, you’ll be able to select from several contract options for on-going support
Support is provided through an online system that provides reporting and workflow management of support requests.
The contracts vary depending on:
- Number of Technical Contacts
- Number of Covered Incidents per Year
- Hours that Coverage is Available to You
Select the Support Level That Works for You
| Features | Professional | Business | Enterprise |
|---|---|---|---|
| $3,995/year | $15,995/year | $29,995/year | |
| Problem Resolution Support | |||
| Which versions of jQuery are supported? | 1.2+ | 1.2+ | 1.2+ |
| Which jQuery Plugins are supported? | All Plugins | All Plugins | All Plugins |
| Which versions of jQuery UI are supported? | 1.7+ | 1.7+ | 1.7+ |
| How can I contact appendTo to get support? | web, email | web, email | web, email, phone |
| How fast will you respond to my support ticket? | 1 business day or less | 4 business hours or less | 2 business hours or less |
| When can I contact appendTo in an emergency? | business hours | business hours | extended business hours |
| Service Level Guarantee | |||
| How many designated technical contacts can contact appendTo? | 1 contact | 6 contacts | 10 contacts |
| When can I contact appendTo? | 8-5 CT (GMT-6) | 8-5 CT (GMT-6) | 5AM-10PM CT (GMT-6) |
| How many incidents are covered? | 12/year | 48/year | 80/year |
| What kind of support can I expect? | |||
| jQuery Bug Fixes | Yes | Yes | Yes |
| jQuery UI Bug Fixes | Yes | Yes | Yes |
| jQuery Plugin Bug Fixes | Yes | Yes | Yes |
| Troubleshooting… | |||
| Markup (HTML, XHTML, XML) | Yes | Yes | Yes |
| CSS, version 2 & version 3 | Yes | Yes | Yes |
| Client Side Ajax | Yes | Yes | Yes |
| JSON | Yes | Yes | Yes |
| Browser Variations | Yes | Yes | Yes |
| Supported Browsers | IE 7+, Firefox 3+, Safari 3+, Chrome | ||
| A La Carte Addons | Cost |
|---|---|
| Additional Incident, Single | $499 |
| Additional Incident, Package of 10 | $3,999 |
| Additional Contacts | $499 |